Cancellations & Refunds
Transparent and customer-friendly policies compliant with Indian consumer protection laws.
Compliant with Consumer Protection Act, 2019 & E-Commerce Rules, 2020
Cancellation Policy
Your rights and our procedures for cancelling orders
Order Cancellation Rights
- Customers can cancel orders within 24 hours of placement if not yet processed.
- Cancellation requests must be made through our customer portal or support channels.
- Processed orders cannot be cancelled but may be eligible for return/refund.
- Digital products and services cannot be cancelled once delivered.
Cancellation Process
- Submit cancellation request via email, phone, or customer portal.
- Provide order number and reason for cancellation.
- Cancellation confirmation sent within 2-4 hours.
- Refund processed within 5-7 business days after confirmation.
Non-Cancellable Items
- Customized or personalized products.
- Digital downloads and software licenses.
- Services already rendered or consumed.
- Items marked as "Final Sale" or "No Returns".
Refund Policy
How we process refunds and your rights to refunds
Refund Eligibility
- Defective or damaged products received.
- Products not matching the description/order.
- Services not delivered as promised.
- Cancellation within the allowed timeframe.
Refund Process
- Refund requests processed within 48 hours of approval.
- Original payment method used for refund.
- Processing time: 5-7 business days for bank transfers.
- Email confirmation sent upon refund initiation.
Refund Timeline
- Product returns: 15 days from delivery date.
- Service refunds: Within 7 days of service commencement.
- Digital products: No refunds after download/access.
- Partial refunds available for partial service delivery.
Legal Compliance & Rights
Our policies are designed to exceed legal requirements and protect consumer rights
Consumer Protection Act, 2019
- Right to cancel within 24 hours for online purchases.
- Automatic refunds for defective products.
- Compensation for delays beyond reasonable time.
- Simplified dispute resolution mechanism.
E-Commerce Rules, 2020
- Clear cancellation and refund policies must be displayed.
- Refunds within 48 hours of cancellation approval.
- No cancellation charges for customer-initiated cancellations.
- Transparent communication about refund status.
Our Commitments
- Faster refunds than legally required (48 hours vs 5-7 days).
- No hidden charges or cancellation fees.
- Dedicated customer support for all refund requests.
- Regular policy updates to ensure compliance.
Need Help with Cancellation or Refund?
Our customer support team is here to assist you with any cancellation or refund requests. We process all requests promptly and transparently.