Privacy Policy
Your privacy is our priority. Comprehensive data protection compliant with Indian laws and international standards.
Our Privacy Principles
Fundamental principles guiding our data protection practices
Lawful Processing
We only collect and process personal data for lawful purposes with proper consent.
Data Minimization
We collect only the minimum data necessary for our services.
Purpose Limitation
Data is used only for the purposes for which it was collected.
Storage Limitation
Personal data is retained only as long as necessary.
Data Security
We implement appropriate security measures to protect your data.
Accountability
We are responsible for complying with data protection principles.
Data Collection & Usage
Transparent information about what data we collect and how we use it
| Category | Data Collected | Purpose | Retention |
|---|---|---|---|
| Account Information |
| User registration, account management, communication | Account active + 3 years after deletion |
| Usage Data |
| Service improvement, analytics, security monitoring | 2 years from collection |
| Business Data |
| ERP functionality, business operations | 7 years (legal requirement) + 3 years |
| Communication Data |
| Customer support, service improvement | 5 years from last interaction |
Your Data Protection Rights
Rights available to you under data protection laws
Right to Information
Know what personal data we collect and how we process it.
Right to Access
Request a copy of your personal data we hold.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Restriction
Request limitation of processing in certain situations.
Right to Portability
Receive your data in a structured, machine-readable format.
Legal Basis for Processing
- Consent: When you explicitly agree to data processing
- Contract: Processing necessary for service provision
- Legal Obligation: Compliance with Indian laws and regulations
- Legitimate Interest: For business operations and service improvement
- Vital Interest: Protection of individual rights and safety
Security Measures
- End-to-end encryption for data in transit and at rest
- Multi-factor authentication for all user accounts
- Regular security audits and penetration testing
- Access controls with role-based permissions
- Data backup and disaster recovery systems
- Employee training on data protection practices
- Incident response and breach notification procedures
Cookies & Tracking Technologies
How we use cookies and similar technologies
Essential Cookies
Required for basic website functionality and security
Duration: Session or persistent as needed
Analytics Cookies
Help us understand how users interact with our platform
Duration: 2 years
Functional Cookies
Remember user preferences and settings
Duration: 1 year
Marketing Cookies
Used for targeted advertising and marketing campaigns
Duration: 1 year
Cookie Consent
You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality. We respect Do Not Track signals and provide opt-out options for marketing communications.
Privacy Questions or Concerns?
Our Data Protection Officer is available to address any privacy-related questions or concerns. You can exercise your data protection rights by contacting us.
privacy@erpaisolution.com
grievance@erpaisolution.com
Within 30 days of request